TERMS OF SERVICE
General Terms and Conditions of Sale
These General Terms and Conditions of Sale govern all transactions with Johannes Muffler of CEDAR & STEAM, identified by tax number PT304580201, with registered address at Sitio da Casa Velha 4/4, 8600-013 Barao do Sao Joao, Portugal.
By making a purchase with the customer agrees to these terms, unless otherwise agreed in writing.
Parties involved
Supplier: Johannes Muffler, Sitio da Casa Velha 4/4, 8600-013 Barao do Sao Joao, Portugal
Customer: Natural or legal person who places an order with the Supplier.
Applicability
All transactions are governed by these terms and conditions. For matters not covered by these terms, the United Nations Convention on Contracts for the International Sale of Goods (CISG) will automatically apply.
Evidence and Documentation
Before placing an order, it is assumed that the Customer has received all relevant information relevant to the order. This includes all materials sent to the Customer by other means, such as e-mail or telephone. The Customer must keep copies of all communications and documents relating to the order.
Cancellation policy:
14-day cancellation period: The Customer has 7 days from the date of the order to request cancellation and receive a full refund.
Cancellation After 7 Days: If the Customer cancels after 14 days, no refund of the down payment will be issued, as production will have already started, incurring costs.
Conditions:
All requests for cancellation must be made in writing. This policy does not affect your legal rights relating to defective or misdescribed products.
Contact information:
For any cancellation requests or questions, please contact us via the contact information on the website.
Delivery
Estimated delivery dates are given at the time of ordering, subject to material availability. The Customer must ensure its availability at the time of delivery, any additional costs due to its absence being borne by the Customer. Claims do not release payment obligations.
Payment Methods
Advance and Final Payment: An advance payment of 40% is required to confirm the order, with the balance due before delivery via bank transfer.
Non-Compliance: Failure to comply with the payment terms will result in interest being charged in accordance with the applicable legislation.
Conformity and guarantee against defects
The Customer must ensure that the descriptions of the product meet its needs, reporting any non-conformity within 10 days of receipt. The Supplier offers a 2-year guarantee against defects in the wooden structures, subject to specific conditions: The warranty covers manufacturing defects only and does not include natural wear and tear caused by the elements. This includes the expansion and contraction of wood, which shrinks and expands when subjected to heat and humidity. The Customer is responsible for properly treating the materials against rot, mold, insects, humidity, heat and other elements. The warranty does not cover defects resulting from installations carried out by third parties not recommended by the Supplier. The Customer must provide proof of the defect through photos, videos or live demonstration. The warranty is activated only after sufficient proof that the defect is due to a manufacturing error. The warranty is intended to remedy any manufacturing defects. The product will only be fully replaced if it is deemed unusable. The warranty claim process is initiated by contacting the Supplier in writing and providing proof of the manufacturing defect. The Supplier reserves the right to process the warranty claim within 12 months of receipt.
Sale Resolution for Non-Conformity
The Supplier reserves the right to terminate the sale if the Customer fails to comply with the obligations after notification.
Final Provisions
Copyright: Drawings or other documents remain the exclusive property of the Supplier.
Data Protection: The processing of personal data complies with the GDPR.
Jurisdiction: Disputes shall be settled in the courts located in the jurisdiction of the Supplier's registered office.
Price fluctuations: Prices may vary due to raw material markets, allowing the Supplier and Customer to submit and accept new prices or cancel transactions.
Building Regulations: The Supplier assumes no responsibility for obtaining building permits or for compliance with local building regulations. All necessary permits must be obtained by the Customer before the Supplier is instructed to facilitate installation. Customers are strongly advised to seek local advice and guidance on building regulations prior to installation.
These terms govern all transactions between Supplier and its Clients, ensuring clarity and fairness in our commercial relations.
For any unclear points, questions or doubts, please contact us via the contact information on the website.